Bruce R Aer

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Verified Reviewer

Seem separated

Pair of Thieves - Seem separated
I have a newer pairofthieves underwear and the seem at the waistband has already separated about 5 or 6 inches long. I love the brand. I have over a dozen pair and I would like to know if anything can be done. To resolve this because they are not as cheap as other brands that i haven't had this issue with.
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User's recommendation: It's a good brand and worth trying them first time dealing with an issue like this.

Anonymous
map-marker Memphis, Tennessee

Did not receive my package

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Pair of Thieves - Did not receive my package
FED EX DELIVERED TO WRONG ADDRESS AND STATES I HAVE TO CONTACT YOU . THEY WILL NOT HELP ME. I HAVE PICTURE WHERE THEY DELIVERED BUT I CAN NOT SEE THE ADDRESS
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User's recommendation: Customer service sucks

Resolved
Sofiya Obb

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Verified Reviewer
| map-marker Paramus, New Jersey

Resolved: My package not here for Christmas

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Updated by user Dec 31, 2023

Company fixed the issue and I have been provided with apology. After 13 days on the road my product was delivered. I have heard nothing from the company

Original review Dec 24, 2023
So disappointed that my package has not arrived. It left California on 12/18 and has made so many stops. It is disappointing and I would not recommend this company. I tried to reach the company but it was impossible
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User's recommendation: Would NOT recommend

StevenSr M

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Verified Reviewer
| map-marker Saint Louis, Missouri

Order #663431

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My name is Steven M. Matzig, Sr and placed Order #663431 back on 12/03/23. I am displeased with the TWO items of the "Boot Crew Socks 3 PACK". I would like to return them. Can you please help to take care of this? Thank you, Steve
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User's recommendation: All good ... but unable to TALK to anyone ... no 800-#

Anonymous
map-marker Miami, Florida

I thought they might send me some free new ones since I buy them allthe time.

I brought a three pack of low cut socks taupe and with the platic holding it together put holes in my new socks
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Kelsey L Kqb

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Verified Reviewer

Bad product

Pair of Thieves - Bad product
I just received 3 packs of 2 pairs of underwear, today I got a new pair out and wore them for about 6 hours and they have a huge hole in the crotch area and I didnt do anything crazy in them all I did was walk around the zoo. Ive had pairs of these underwear for more than a year and never had a problem, I can wash them and send them back if you need me to.
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Loss:
$70

Preferred solution: Full refund

JOANN C Iqe

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Verified Reviewer

Did not receive complete order. I should have been notified for a replacement.

My order was not fulfilled. Yes, I've been given credit. I should have been contacted for a replacement like item.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Paramus, New Jersey

Can not reach customer service

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Did not receive my purchase as promised. I havent been able to contact customer service. The fedex tracking has package traveling for days across the country
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Mark L Cbr

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Verified Reviewer
| map-marker Danbury, Connecticut

Cancel my order

This is like the 6email I sent you. I like to cancel my order I place on Nov 26, it still haven't been showing out and it Dec6, almost two weeks the order number 657911 and I would like a refund to.
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Niyah Eua
map-marker Los Altos, California

Item not received but says it was

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One item in the list is not in the package, but it is difficult to reach customer service. Email and phone number is not reliable. Bad!
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Otto G Fwo

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Verified Reviewer
| map-marker New York, New York

Change the size to my Oder.

I want to change my size from a extra large to a large. My order number is 627677 my address is 422 Pittsboro Goldston Road Pittsboro NC 27312 my name is Otto Steve Green. Please do all that you can to make this change. Thank you.
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Stephen K Rmy

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Verified Reviewer

Order confirmation

Just wanted to explain to someone that the billing address should be changed to be the same as the shipping address since I have moved. Dont understand why there isnt a simpler way of reaching customer service.
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Winonia M

Recieved order and all items missing except one

Spent $180 to only receive one item!! There is no number to contact customer service?? Highly pissed of customer right now!!
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Loss:
$180

Preferred solution: Full refund

User's recommendation: *** No!

Anonymous
map-marker San Pedro, California

Status of item

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I never received the items I would like a refund I would like a refund I never received anything even though it said the items will be shipping out shortly. I never received anything. Please take care of it as soon as you can with this issue.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Staten Island, New York

Wrong Product Received

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Pair of Thieves - Wrong Product Received
I recently ordered 3 pair of underwear from Pair of Thieves and received 3 garments in return, however, not one of the garments I received were the garments I ordered!! I would like to receive my original order. I believe these garments might have been from their Clearance section!!?? Please help, Frank Carpenito
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User's recommendation: Save your Receipt

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